Letter From the Executive Director

Letter From the Executive Director

 

Dear Citizen:

 

On behalf of our Board of Commissioners and all of our staff, I welcome you to our website and trust that you will find information that is useful to you. Whether you are seeking housing, employment, or just information about what the Everett Housing Authority does, I am confident that you will be impressed by the quality of our housing, the quality of our customer service, and the passion that our employees have for our mission.

We welcome your feedback! It provides vital information for our plans to improve what we do and how we do it. Feel free to email us about this website, about our housing, and our services, so we can have an even better chance to provide high quality service to our community.

More than 91% of customers (residents and voucher participants) are satisfied or very satisfied with the quality of our customer service. They believe we are professional, good listeners, detailed communicators, respectful, and responsive. I am convinced that the quality of our service and the positive experience of our customers are directly related to how we treat our employees.

Organizational health, as measured by employee satisfaction and engagement, is our primary goal to ensure long-term survival and growth. Based on an annual survey, our employee satisfaction and engagement levels are exactly the same as the level of satisfaction of our customers—91%.  By these measures, we are a great place to work!

Please join us in one way or another to advance our mission to serve the housing needs of Everett and Snohomish County! 

 

Sincerely,

Ashley Lommers-Johnson, Executive Director